We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

We will consider each request for returns carefully. To be eligible for a return, your item must:

  • Not have been opened or unsealed, other than for inspection
  • Not have been exposed to odours and smells
  • Not have been tampered with
  • Not have been assembled
  • Be unused
  • Not be damaged
  • Be with the original packaging and labels
  • Be ready for collection
  • You’ll also need the receipt or proof of purchase.

If your goods have absorbed smells from your home or there are any signs of tampering, we will regrettably be unable to authorise the return.

If you selected our assembly service and we have removed your packaging to be destroyed, you will not be able to benefit from our returns policy, unless you specifically asked us to retain the packaging for 14 days.

You would have been given a chance to inspect the products after assembly and before our team left your premises and you would have signed a waiver, accepting the item and waiving your right to return the items.

If you purchased your goods in a sale, as ex-display products or as clearance sale goods; regrettably, our returns and refunds policy does not apply to these products. A ‘sale’ item is any item which has been reduced from its original full price.

  • Exchange the item with the same model and price.
  • Exchange the item with a different model and price, and pay or receive a refund on the difference.
  • Return the item to receive vouchers to use in the future.
  • Return the item to receive a refund.

All returns shall be charged at £100 inclusive of VAT for each order. The fee is payable in advance of the collection. This is the cost for us to send a two-man courier team to collect the goods.

If you placed more than 1 order which is to be returned, you will pay the collection fee per order. For example, if you purchased a 3+2 seater set and then later purchased a chair. And now you wish you return all 3 items; you will incur 2 collection fees.

If you miss the scheduled collection date / time for any reason, such as for example: your phone being switched off, you provide the incorrect contact details, you not answering the door or access to your property not being available, your collection fee will be kept and a further fee will be payable for a further collection to be organised. Please ensure you are available and reachable for the date and time your collection is scheduled.

If you decide to return the item and exchange it with another item, please note that you will be required to pay the delivery fee for the new item to be delivered (£50).

This is because of the picking, packing and loading process. Each order has to be picked from the warehouse, packed, checked and loaded according to the delivery schedule and this delivery fee of £50 covers the process.

In addition, if you originally had your item assembled, and now wish for your replacement to be assembled, you will be required to pay the assembly fee again.


Sadly, from time to time, in less than 2% of cases, products can arrive from the manufacturers with a fault or with superficial damage.

If you have selected our standard doorstep delivery service, please unpack your goods within 24 hours and report to us any problems you find by telephone call, WhatsApp message or email.

If you can’t get through to us, just to ensure there is a record of your report, please ping us a quick message or an email and we will revert to you. This email or message will record the date and time you contacted us.

Please note: you must always supply us with pictures or videos of the damage or fault you discover.

In the event of damage or fault, please do not use the products. Kindly re-pack them in the original packaging.

We will firstly do our best to repair or replace the products for you and if this is not possible, we will collect the goods from you as a matter of priority.

We will issue you with a full refund within 2 days but it can take up to 3-5 days for the money to reach your account. If you paid using Finance options with SNAP Finance, KLARNA or DivideBuy, their refund policies may take upto 10 days to return your funds.

We will not accept liability for any damage to goods which is not reported to us within 24 hours.

NOTE: We will not collect, exchange or refund any goods which:

  • have been used
  • have been opened or unsealed, other than for inspection
  • have been exposed to odours and smells
  • have been tampered with
  • have been assembled
  • have been damaged
  • don’t have the original packaging and labels
  • are not ready for collection

In the case of damaged or faulty items, your return and exchange or refund request will come with Free Collection and Free Re-delivery.


At Sofas & Beds you can buy our sofas and beds with confidence as all of our frames are guaranteed for a period of 12 months from the date of delivery against structural manufacturing defects in the frame (excluding sale price or reduced-price goods).

Our warranty covers:

  • Structural manufacturing defects
  • The structure of the frame
  • The frame springs
  • The stitching
  • The recliner mechanisms
  • The electrical recliner components such as motors
  • The warranty starts from the date of delivery and applies to the person who purchased the product only and within mainland UK only. If the products are given away or transported outside the UK, the warranty doesn’t apply.

The warranty does not apply for accidental or deliberate damage, recklessness, carelessness and lack of reasonable care or protection of the product.

Our guarantee also does not apply if the manufacturers weight capacity of 100kgs per seat appears to have been exceeded and this has caused the damage complained of. In particular, recliner sofas must not be used above the recommended weight loads.


In the event of a complaint or a claim against the guarantee of the product, please be patient as we will need to follow our procedures to investigate and resolve the issues. These are the steps we will follow with you:

In the event of a complaint or a claim against the guarantee of the product, please be patient as we will need to follow our procedures to investigate and resolve the issues. These are the steps we will follow with you:

You must email us immediately at and we will record your claim and request videos, pictures and descriptions.

We will then send a member of staff or independent inspector / engineer to diagnose or view the fault.

After inspection, we will tell you whether your claim is authorised or not; If your claim is authorised, we will try to resolve the issue and repair the problem. If a repair cannot be made immediately, we will arrange for the goods to be collected, repaired and returned.

If the goods cannot be repaired, we will order the necessary parts and replace only the damaged part of the goods. You may come across a slight variation of colour shades in the beginning, but once the product oxidises and settles into your room, the contrast will become less noticeable.

If the goods cannot be repaired or the parts cannot be ordered to be replaced, we will replace the product for you.

We will only replace the damaged or faulty goods. For example, if you purchased a 3 and a 2 seater sofa, and a fault is sustained by the 2 seater sofa, we will only replace the 2 seater.

In the event the goods cannot be replaced, we will collect the defected goods and issue you a partial refund for the defected part of your order.

The refund for the purchase of a ‘sofa set’ is calculated as follows:

  • 3 Seater = 55% of the price paid
  • 2 Seater = 45% of the price paid

NOTE: The decision to repair, replace or refund is ours and at our discretion only.


The following are not covered in our guarantee:

  • Application of force or tension / pressure beyond 200kg per 2 seater sofa and 300kg per 3 seater sofa.
  • Application of force or tension by jumping or the application of concentrated pressure.
  • Evidence from the analysis of the structure, of a breakage caused by focused tension.
  • The dipping of the foam in the sofa seats, which is inevitable and expected in all sofas which are routinely used.
  • The ‘dippingʼ of the foam in the sofa seats varying from the 1st seat to the 2nd seat or 3rd seat. This is dependant o the usage and the regular tension applied to the foam, rather than a defect.
  • The lack of symmetry between the height of the sofa seats / reclining element of a reclining sofa. This can alter dependant on the usage and the tension applied to each seat.
  • The discolouration of sofas or beds due to the ambience of your home or the use of products.
  • Wear & Tear
  • Misuse (Accidental, reckless, careless or deliberate)
  • Damage caused by you or others
  • Failure to maintain
  • Commercial or institutional use
  • A product that has been assembled or stored incorrectly (e.g. damp or in direct sunlight.)
  • Any item where an alteration has been carried out.
  • Any item with other, existing wear & tear, damage, signs of misuse or commercial use or incorrect assembly / storage.
  • E.g – Your sofa or bed has a cigarette burn, but you wish to claim under the warranty when the recliner mechanic is defective.
  • Sale price, reduced price, clearance or display products are excluded from our guarantee scheme.

Contact us at for questions related to refunds and returns.